OUR Staff
Operations Team
Carrie Hensley
Director of Business Operations
Carrie was born and raised in western North Carolina. She moved to Knoxville in 2015 to work at the University of Tennessee. She worked for the University of Tennessee for almost eight years before transitioning into the real estate world in March of 2023. Her husband, Steven, who has been in real estate for six years, encouraged her to make the switch to help manage the business operations of their real estate team and oversee their rental properties. She specializes in developing processes and systems for the VFL Real Estate Team to ensure their clients experience a smooth transaction by creating easy to understand expectations from start to finish.
As a property manager of a diverse portfolio, Carrie’s abilities to assess property values and stay knowledgeable of local market trends sets her apart. While she initially started with short-term rentals, she has since transitioned their properties to long-term rentals. This role has allowed her to further enhance her skills of communication, problem solving, and providing excellent customer service which she brings into her every day real estate responsibilities.
Beyond her work, this mountain gal has a passion for the outdoors. Whether she’s hiking in the mountains, fishing on the lake, or hunting in the woods, her adventurous spirit knows no bounds. Beyond personal enjoyment, Carrie is a committed advocate for wildlife conservation and active in community service. She shares this adventurous life with her loving husband and fur babies. Together, they love to spend time on the lake and cheering on the Tennessee Volunteers.
Email: bizops@vflrealestate.com
Phone: (865) 440-8688
Broker
Barbara Newton
With over a decade in the industry and more than 5,000 transactions completed, Barbara has built her career on a strong foundation of integrity, precision, and leadership. She’s had the privilege of mentoring and managing high-performing teams and thrives on transforming complex processes and documentation into smooth, client-centered solutions. Her work is driven by a client-centered approach, where clear communication, accuracy, and peace of mind are top priorities. Whether helping a brand-new agent with their first transaction or assisting a seasoned professional with a complex deal, she’s committed to providing dependable, knowledgeable support every step of the way.
Her peace and purpose are found outdoors and in service to my community. I am a wife and mom to 4 (3 adults and 1 in high school). As the spouse of a veteran and mother of two active-duty Airmen, I am passionately committed to supporting the military community and proudly serve on FIRE-TEAM TENNESSEE, an organization dedicated to the fight against veteran suicide.
Phone: (865) 621-6137
Email: broker@vflrealestate.com
Operations Team
Heather Allen
Operations Manager
Heather has been a licensed agent for over 10 years. She values education, communication & fostering relationships. She has worked independently, as well as alongside some of the best realtors & mentors. Heather is passionate about people and will be the first to be your cheerleader & your advocate to best support you & your business. She is a true Enneagram 4.
Outside of work, Heather enjoys supporting & promoting local businesses and loving on all the fur babies (including house/pet sitting for her close friends & family).
Phone: (865) 776-8425
Email: office@vflrealestate.com
Transactions Coordinator
Kate Libby
A fellow graduate of the University of Tennessee, Kate originally obtained her real estate license while living in North Carolina in 2021, but missed Rocky Top too much and came back to her roots.
Outside of real estate, Kate is often found with her horses, exploring new local businesses, or diving into a good sci-fi or fantasy movie (ask her about her favorite fandoms—she has a few!) Kate believes that buying or selling a home should be just as fun as it is rewarding—and she’s here to make that happen.
Phone: (865) 323-4511
Email: admin@vflrealestate.com

